Machibet Privacy Policy — How We Protect Your Data

Machibet ("we", "us", "our") operates the online gaming platform at machibet.asia. This Privacy Policy explains how Machibet collects, uses, stores, and protects the personal data of players who register and use the platform. It also explains the rights you have in relation to your personal data and how to exercise them.

By creating a Machibet account or using any part of the platform, you confirm that you have read and understood this Privacy Policy. If you do not agree with how Machibet handles personal data as described here, you should not use the platform.

This policy applies to all personal data collected through the machibet.asia website, the Machibet mobile app, and any communications between you and the Machibet support team. It does not apply to third-party websites or services that may be linked from the platform.

Machibet collects personal data in two ways: information you provide directly, and information collected automatically when you use the platform.

Information you provide directly:

• Full name and date of birth (required at registration)
• Mobile phone number and email address
• Payment method details (bKash, Nagad, or Rocket account number)
• Identity verification documents when requested (national ID, passport)
• Any information you share when contacting Machibet support

Information collected automatically:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Pages visited, time spent on the platform, and features used
• Login timestamps and session duration
• Transaction history including deposits, withdrawals, and bets placed

Summary of data collected and purpose:

Machibet uses the personal data it collects for the following purposes:

• Account management: Creating and maintaining your Machibet account, verifying your identity, and keeping your account secure.
• Transaction processing: Handling deposits, withdrawals, and bonus credits accurately and efficiently.
• Customer support: Responding to your queries, resolving disputes, and providing assistance when you need it.
• Fraud prevention and security: Detecting and preventing fraudulent activity, money laundering, and unauthorised account access.
• Legal compliance: Meeting our obligations under applicable laws and regulations, including anti-money-laundering requirements.
• Platform improvement: Analysing how the platform is used so we can fix problems and build better features.
• Responsible gaming: Monitoring gaming patterns to identify players who may need support and to enforce self-exclusion requests.
• Promotional communications: Sending you information about bonuses and promotions, but only if you have opted in to receive them.

Machibet does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.

Machibet processes your personal data on the following legal grounds:

• Contract performance: Processing your data is necessary to provide the gaming services you have signed up for, including account management and transaction processing.
• Legal obligation: Certain data processing is required to comply with anti-money-laundering laws, age verification requirements, and other applicable regulations.
• Legitimate interests: Machibet has a legitimate interest in preventing fraud, maintaining platform security, and improving the service — provided these interests do not override your rights.
• Consent: Where Machibet relies on your consent — for example, for sending promotional communications — you can withdraw that consent at any time by contacting support.

Machibet does not sell your personal data. We share data only in the following limited circumstances:

• Payment processors: Your payment details are shared with bKash, Nagad, and Rocket solely to process your transactions. These providers have their own privacy policies and security standards.
• Game providers: Game providers such as Playtech may receive limited technical data (such as a session token) to deliver their games on the Machibet platform. They do not receive your full personal profile.
• Identity verification services: When KYC verification is required, your identity documents may be processed by a third-party verification service operating under strict data protection standards.
• Legal authorities: Machibet will disclose personal data to law enforcement or regulatory authorities when required to do so by law, or when necessary to prevent serious harm.

Machibet uses cookies — small text files stored on your device — to make the platform work properly and to understand how it is being used. Here is a breakdown of the types of cookies Machibet uses:

Machibet does not use third-party advertising cookies or tracking pixels that follow your activity across other websites. You can manage or delete cookies through your browser settings at any time, though disabling essential cookies will affect your ability to use the platform.

Machibet retains your personal data for as long as your account is active and for a period after account closure as required by applicable laws and regulations. Specifically:

• Account data (name, contact details, identity documents) is retained for a minimum of five years after account closure to comply with anti-money-laundering regulations.
• Transaction records are retained for a minimum of five years for regulatory and audit purposes.
• Support communications are retained for two years after the conversation is closed.
• Usage and analytics data is retained in anonymised form for platform improvement purposes and does not identify individual players after anonymisation.

When the retention period expires, personal data is securely deleted or anonymised so that it can no longer be linked to you as an individual.

You have the following rights in relation to the personal data Machibet holds about you. To exercise any of these rights, contact the Machibet support team via live chat or email at [email protected].

Machibet implements a range of technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• TLS encryption for all data in transit between your device and Machibet's servers.
• Encryption of sensitive data at rest, including payment details and identity documents.
• Role-based access controls ensuring only authorised staff can access personal data.
• Regular security audits and penetration testing of the platform infrastructure.
• Two-factor authentication options for player accounts to prevent unauthorised access.
• Automated monitoring systems that flag unusual account activity for review.

While Machibet takes every reasonable precaution to protect your data, no system is completely immune to security risks. In the event of a data breach that is likely to affect your rights, Machibet will notify affected players as quickly as possible and take immediate steps to contain the breach.

The Machibet platform may contain references to third-party services such as payment providers. Machibet is not responsible for the privacy practices of these third parties. When you interact with a third-party service — for example, when completing a bKash transaction — you are subject to that provider's own privacy policy.

Machibet recommends reviewing the privacy policies of any third-party services you use in connection with your Machibet account. If you have concerns about how a third-party provider handles your data, contact that provider directly.

Machibet is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If Machibet discovers that a player is under 18, the account will be closed immediately, all data associated with the account will be deleted, and any deposits made will be returned to the original payment method after verification.

If you believe a minor has registered on the Machibet platform, please contact the support team immediately at [email protected] so the matter can be investigated and resolved promptly.

Machibet may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable laws, or improvements to our data practices. When we make changes, the "Last updated" date at the top of this page will be revised.

For significant changes that materially affect how your data is used, Machibet will notify registered players via email or an in-platform notification before the changes take effect. Continued use of the platform after a policy update constitutes acceptance of the revised policy.

We encourage you to review this page periodically so you are always aware of how Machibet handles your personal data.

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how Machibet handles your personal data, please get in touch with the support team:

• Live chat: Available 24/7 directly on the Machibet platform — the fastest way to get a response.
• Email: [email protected] — for data rights requests and privacy-related enquiries.